Return Policy

We prioritize your satisfaction with every purchase. Should you have any concerns regarding your order, we're here to assist you. Kindly review our return and refund policy below to understand your options clearly.

30-Day Satisfaction Guarantee:

We stand by a 30-day satisfaction guarantee for all products bought from MilaMima.com. If you find yourself dissatisfied with your purchase, you have 30 days from the delivery date to return the item(s) for a full refund or exchange.

Conditions for Returns:

• Items must be unused, undamaged, and in their original packaging.
• Return shipping costs are the responsibility of the customer unless the return is a result of our error (e.g., wrong item shipped, damaged or defective product).
• Products purchased through authorized retailers must be returned to the respective retailer.

Initiating a Return:

1. Contact our customer service team at info@milamima.com within 30 days of receiving your order.
2. Provide your order number and briefly explain the reason for the return.
3. Our customer service team will furnish you with further instructions, including the return shipping address.

Refunds:

Upon receiving and inspecting your return, we will notify you regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days, depending on your payment provider.

Exchanges:

Should you wish to exchange an item for a different size, color, or product, kindly reach out to our customer service team for assistance. Exchanges are subject to product availability.

Damaged or Defective Products:

If you receive a damaged or defective product, please contact us immediately at info@milamima.com with photos of the damaged item(s) and your order number. We will swiftly arrange for a replacement or refund.

Contact Us:

For any inquiries about our return and refund policy or if you require assistance with a return, please don't hesitate to contact our customer service team at info@milamima.com. We're here to support you!