MilaMima FAQ

Welcome to the MilaMima Help Center. Here you will find answers to common questions about our products, shipping, and bulk ordering services.

About MilaMima

Q: What is MilaMima?
A: MilaMima is a proudly Canadian brand founded in 2022. We specialize in providing high-quality office and printing supplies, including BPA-Free Thermal Paper Rolls, POS Paper, Copy Paper (8.5 x 11), and Thermal Shipping Labels. We are dedicated to supporting Canadian businesses with reliable local stock.

Q: Why should I choose MilaMima for my business?
A: We offer professional-grade supplies designed specifically for retail stores, restaurants, banks, and high-volume operations. Our key advantages include a strong supply chain, stable product quality, true wholesale bulk options, and fast Canadian delivery.

Q: What is your mission?
A: Our mission is to ensure your business runs smoothly by providing reliable office and printing supplies, backed by Canadian-quality assurance and fast delivery, so you never have to worry about running out of essentials.

Thermal Paper & POS Rolls

Q: Are your thermal paper rolls safe (BPA-Free)?
A: Yes. Health and safety are our top priorities. All our thermal receipt paper is 100% BPA-Free, making it safe for handling in restaurants, banks, and office environments.

Q: Which POS printers are your rolls compatible with?
A: Our rolls are compatible with major POS printer brands, including Verifone, Clover, Square, Ingenico, Epson, Zebra, and Toshiba.

  • For Square POS: We recommend our 2 1/4" x 50 ft rolls.
  • For Verifone: We recommend our 3 1/8" x 225 ft rolls.

Q: What sizes of thermal paper do you carry?
A: We stock a wide range of sizes for various industries:

  • Standard POS: 2 1/4" x 30 ft, 50 ft, and 60 ft.
  • ATM & Wide Receipt: 3 1/8" x 180 ft and 225 ft.
  • Retail/Enterprise: 57mm x 30m/50m/60m rolls.

Q: How do your rolls help reduce printer jams?
A: Our paper is manufactured to be high-quality and smoothly wound. This precise manufacturing process reduces friction and lint build-up, ensuring consistent performance and minimizing printer jams.

Copy Paper & Office Supplies

Q: What specifications is your copy paper?
A: Our standard 8.5 x 11 Copy Paper is ideal for multipurpose printing. We also offer A4 size options. Our paper features 75g weight and 95 brightness, ensuring professional, sharp documents for office, school, and home use.

Q: Can I buy copy paper in bulk?
A: Absolutely. We provide 5000-sheet bulk packs (10 reams) for 8.5 x 11 copy paper. This is the most cost-effective solution for Canadian offices and high-volume print environments.

Shipping Labels & Logistics

Q: What are your shipping labels compatible with?
A: Our thermal shipping labels are designed for e-commerce efficiency. They are compatible with standard thermal printers like Zebra, Epson, Brother, and Rollo, and work seamlessly with platforms like Shopify, Amazon, and eBay.

Q: Do you offer fanfold labels for high-volume shipping?
A: Yes, we supply 4x6 Fanfold Labels in 5000-piece bulk packs. These are perfect for warehouse operations and Amazon FBA shipments as they reduce the need for frequent roll changes.

Shipping, Delivery & Bulk Orders

Q: Do you offer local delivery in Canada?
A: Yes! We provide fast local delivery nationwide. Most orders are delivered within 1–3 business days via our established logistics network.

Q: Do you offer bulk discounts?
A: Yes. We offer competitive discounts for bulk thermal paper, bulk POS paper, and bulk copy paper orders. We are built to serve high-volume clients like grocery stores and enterprise operations.

Q: Can I mix different products in one order?
A: Yes, combined orders are supported. You can order thermal rolls, copy paper, and shipping labels together for convenience and to optimize shipping costs.

Industry Solutions

Q: Do you have products for Banks and ATMs?
A: Yes. We supply Banking Thermal Paper (BPA-Free) and Bond Paper Rolls specifically for ATMs and teller machines. Sizes include 1 7/16" x 150 ft and 3" x 180 ft bond paper.

Q: Do you serve Restaurants and Gas Stations?
A: Yes, we have specific products for these industries:

  • Restaurants: We recommend our 2 1/4" x 60 ft thermal rolls, which are perfect for high-volume order printing.
  • Gas Stations: Our rolls are optimized for pump terminals and convenience store POS systems.
  • Casinos: We offer specialized rolls designed for high-security and high-volume casino printing.

Still have questions?
Our Canadian-based customer support team is here to help with product selection and bulk orders. Please visit our Contact Us page for assistance.