Shipping policy
MilaMima is committed to providing reliable shipping across Canada. By placing an order through MilaMima.com, you agree to the following shipping terms and conditions.
1. Shipping Coverage
MilaMima currently ships to eligible addresses across Canada.
Available shipping methods and delivery options may vary depending on the destination, product availability, order size, and carrier.
Some remote or restricted locations may have limited delivery options or additional shipping charges.
2. Processing & Dispatch Time
Orders are typically processed and prepared for shipment within 1–2 business days, excluding weekends and Canadian statutory holidays.
Our regular warehouse processing days are Monday through Friday.
Large, bulk, pallet, custom, or backordered orders may require additional processing time. If additional time is expected, we will contact you when appropriate.
3. Delivery Times
After an order has been shipped, typical delivery time within Canada is approximately:
- Canada: 1–7 business days
Delivery times are estimates and are not guaranteed. Remote locations and certain delivery addresses may require additional time.
Delivery may also be affected by carrier delays, severe weather, transportation disruptions, incorrect address information, or other circumstances beyond our reasonable control.
4. Shipping Fees
Shipping fees, when applicable, are calculated and displayed during checkout based on the order, package size and weight, destination, and available shipping method.
Free shipping or shipping promotions may be offered from time to time and may be subject to additional terms and conditions.
For large, bulk, or pallet orders, shipping arrangements and charges may differ from standard parcel shipping. Any additional shipping requirements or charges will be communicated when applicable.
5. PO Boxes and Restricted Addresses
Shipping availability to PO boxes and other restricted addresses depends on the shipping method and carrier available for your destination.
If a selected shipping method cannot deliver to the address provided, we may contact you to arrange an alternative shipping method or delivery address.
6. Tracking
When tracking is available, we will send the tracking information to the email address provided with your order.
Tracking information may take some time to become active after the shipment is picked up by the carrier.
Once a shipment is in the carrier's possession, tracking updates and delivery scans are controlled by the carrier.
7. Large, Heavy and Pallet Orders
Some MilaMima products and bulk orders may be heavy or require multiple packages.
For large or heavy shipments, the carrier may require a valid telephone number to arrange delivery or confirm delivery details.
If delivery coordination is required, we may contact you using the contact information provided with your order.
Pallet and freight shipments may follow different delivery procedures from standard parcel shipments.
8. Delays, Lost Packages and Delivery Issues
If your order is delayed, please check the tracking information first and contact us if you need assistance.
If tracking shows that your package has been delivered but you cannot locate it, please contact us at info@milamima.com so that we can review the shipment and, where appropriate, work with the carrier to investigate.
Delivery delays caused by carriers, weather, transportation disruptions, or other circumstances outside our reasonable control do not necessarily indicate an issue with your order.
9. Damaged Packages
If your order arrives damaged, please contact us as soon as reasonably possible.
Where possible, please take photographs of the shipping package and damaged products and keep the original packaging. Photos and packaging information may help us investigate the issue with the carrier.
If you receive a visibly damaged package, you may request that the carrier note the damage at the time of delivery where that option is available.
For damaged, defective, or incorrect products, please also refer to our Return & Refund Policy.
10. Incorrect or Incomplete Shipping Information
Please carefully review your shipping address before submitting your order.
If you provide an incorrect or incomplete address, contact us as soon as possible at info@milamima.com.
We will make reasonable efforts to update an address before shipment, but we cannot guarantee that changes can be made after an order has entered processing or has been shipped.
Additional shipping charges may apply if a shipment requires an address correction or must be reshipped because of incorrect or incomplete information provided by the customer.
11. Order Changes and Cancellation
If you need to change or cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate requests received before an order is processed or shipped. Once an order has been processed, packed, or shipped, we may not be able to make changes or cancel the shipment.
Eligible cancellations, returns, and refunds are handled according to our Return & Refund Policy.
12. Contact Us
For shipping and delivery questions, please contact us:
MilaMima Trading Ltd.
15 Wertheim Court, Suite 606
Richmond Hill, ON L4B 3H7
Canada
Email: info@milamima.com