Return & Refund Policy
At MilaMima, we want you to receive the right products in good condition. If you need to return an order, please review the policy below.
1. Return Eligibility
Eligible items may be returned within 30 days of delivery.
To qualify for a full refund, the returned item must:
- Be unused and in its original condition
- Be in its original packaging
- Be complete and suitable for resale
- Include the original order information or proof of purchase
For consumable products such as thermal paper, copy paper, and shipping labels, opened or used products may not be eligible for return.
This item may be returned in its original, unused condition for a full refund within 30 days of delivery. Used, damaged, opened, or materially different returns may receive a partial refund or may not be eligible for return.
2. Change-of-Mind Returns
If you change your mind, ordered the wrong product, selected the wrong size, or ordered more than you need, you may request a return within 30 days of delivery, provided the item meets our return eligibility requirements.
Customers are responsible for return shipping costs for change-of-mind returns.
Original shipping charges are non-refundable.
Once we receive and inspect the returned item, the refund will be issued to your original payment method, subject to the condition of the returned product.
If an item has been used, opened, damaged, is missing components, or is materially different from its original condition, we may issue a partial refund or decline the return.
3. How to Request a Return
Before sending any item back, please contact us at:
Please include:
- Your order number
- The product you would like to return
- The reason for the return
- Photos, if applicable
Please do not send a return to an address without first receiving return instructions from MilaMima.
Returns sent without prior authorization may not be accepted.
4. Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If you receive a product that is damaged, defective, or different from what you ordered, contact us as soon as possible at info@MilaMima.com.
Please provide your order number and, when applicable, clear photos of:
- The product
- The product packaging
- The shipping box
- The shipping label
We will review the issue and determine the appropriate resolution. Depending on the circumstances, this may include a replacement, refund, or other solution.
For products damaged during shipping, please keep the original packaging until the issue has been resolved.
5. Non-Returnable Items
Certain products may not be eligible for return, including:
- Opened or used consumable products
- Custom-made or personalized products
- Special-order products that are not normally stocked
- Products damaged or altered after delivery
- Products that are not in resalable condition
If you are unsure whether an item is eligible for return, please contact us before sending it back.
6. Return Shipping Costs
For change-of-mind returns, wrong-size selections, incorrect product selections, or orders that are no longer needed, the customer is responsible for return shipping costs.
If MilaMima sends the wrong product or the product arrives damaged or defective, please contact us before returning the item.
We will review the situation and provide return instructions when applicable.
7. Refunds
After we receive and inspect your returned item, we will notify you whether the return has been approved.
If approved, the refund will be issued to your original payment method.
MilaMima will process approved refunds within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund to your account.
Original shipping charges are generally non-refundable.
If the returned item does not meet our return requirements, the refund may be reduced or the return may be declined.
8. Exchanges
If you need a different product, size, or quantity, please contact us.
Depending on the circumstances, we may recommend returning the original eligible item and placing a new order for the replacement product.
9. Order Cancellation
If you need to cancel an order, please contact us as soon as possible at:
We will do our best to accommodate cancellation requests received before an order has been processed or shipped.
Once an order has been processed, packed, or shipped, cancellation may no longer be possible. In that case, the standard return policy will apply.
10. Bulk, Wholesale & Pallet Orders
Bulk, wholesale, and pallet orders may be subject to different return terms because of their quantity, pricing, and shipping arrangements.
If you need to return a bulk or pallet order, please contact us before arranging a return.
We will review the order and provide the appropriate return instructions.
11. Questions About Your Return
If you have questions about a return, refund, damaged shipment, or product issue, please contact us at:
When contacting us about an order, please include your order number so we can assist you more efficiently.