Privacy Policy

Last updated: October 2, 2026

MilaMima Trading Ltd. ("MilaMima", "we", "us", or "our") operates the MilaMima.com website and online store. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, contact us, or otherwise interact with our services.

We are committed to handling personal information responsibly and transparently. This Privacy Policy applies to personal information collected through MilaMima.com and through our related customer service and order-processing activities.

1. Personal Information We Collect

Depending on how you interact with MilaMima, we may collect the following types of personal information:

  • Contact information: name, email address, telephone number, and mailing or shipping address.
  • Order information: products purchased, order number, order history, shipping information, billing information, returns, refunds, and related transaction details.
  • Payment information: payment method and transaction information. Payment card information is generally processed by our payment providers rather than stored directly by MilaMima.
  • Customer service information: information you provide when you contact us regarding an order, product, return, shipping issue, or other inquiry.
  • Website and device information: IP address, browser type, device type, operating system, approximate location, referring website, and information about how you interact with our website.
  • Cookie and similar technology information: information collected through cookies, pixels, tags, and similar technologies used to operate, analyze, and improve our website and services.

2. How We Collect Personal Information

We may collect personal information:

  • Directly from you when you place an order, contact us, create or manage an account where available, subscribe to marketing communications, or provide information through our website.
  • Automatically when you browse or interact with our website through cookies and similar technologies.
  • From service providers that help us operate our website, process payments, fulfill orders, provide shipping services, analyze website activity, or provide customer support.
  • From other third parties where permitted by applicable law.

3. How We Use Personal Information

We may use personal information for the following purposes:

Processing and Fulfilling Orders

  • Process and confirm your purchases.
  • Process payments and refunds.
  • Arrange shipping and delivery.
  • Provide order confirmations, shipping updates, and other transactional communications.
  • Handle returns, exchanges, refunds, and order-related issues.

Customer Service

  • Respond to questions and customer service requests.
  • Help with product selection and compatibility.
  • Resolve shipping, product, payment, and order issues.
  • Maintain records necessary to provide customer support.

Website Operations and Improvement

  • Operate, maintain, and improve MilaMima.com.
  • Understand how visitors use our website.
  • Improve website performance, navigation, and product information.
  • Personalize website content or product recommendations where applicable.
  • Detect and prevent fraudulent or unauthorized activity.

Marketing and Communications

Where permitted by applicable law and where you have provided the required consent, we may use your contact information to send promotional emails or other marketing communications about MilaMima products, offers, and business updates.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message or by contacting us.

We may continue to send non-promotional communications that are necessary to complete or manage your order, such as order confirmations, shipping notifications, or customer service messages.

Legal and Business Purposes

We may use personal information when reasonably necessary to comply with applicable laws, respond to lawful requests, protect our rights and property, prevent fraud, resolve disputes, enforce our policies, or protect the security of our website and customers.

4. Cookies and Similar Technologies

MilaMima.com uses cookies and similar technologies to operate the website and improve your shopping experience.

Cookies may be used to:

  • Keep products in your shopping cart.
  • Remember certain preferences.
  • Understand website traffic and usage.
  • Improve website performance.
  • Support advertising and marketing activities where applicable.

Some cookies may be placed by third-party service providers that help us operate, analyze, or market our services.

You can control or disable certain cookies through your browser settings. Disabling cookies may affect some website functions, including shopping-cart or checkout functionality.

5. How We Share Personal Information

We do not sell your personal information as part of our ordinary business operations.

We may share personal information with service providers and other parties when reasonably necessary to operate our business and provide our services, including:

  • Shopify: our e-commerce platform and related services.
  • Payment providers: to process payments, refunds, and payment-related transactions.
  • Shipping and fulfillment providers: to process and deliver orders.
  • Technology and hosting providers: to operate, maintain, secure, and improve our website and systems.
  • Analytics providers: to understand website usage and improve our services.
  • Marketing providers: where applicable and where permitted by law, to support email marketing, advertising, or promotional activities.
  • Professional advisors: such as legal, accounting, or other professional service providers where reasonably necessary.
  • Government authorities or other parties: where required or permitted by applicable law.

Service providers may process personal information on our behalf and may be located in Canada or other countries.

6. Shopify

Our online store is powered by Shopify. Shopify provides the e-commerce technology that allows us to operate our online store, process transactions, and provide related services.

Information submitted through our store may be processed by Shopify and other service providers involved in providing the services.

For more information about how Shopify handles personal information, please review Shopify's privacy information at https://privacy.shopify.com/.

7. Payment Information

When you make a purchase, payment information is processed through the payment provider selected at checkout.

We generally do not store complete payment card numbers on our own systems. Payment information may be collected and processed by our payment service providers in accordance with their own privacy policies and security practices.

8. International Processing

Some of our service providers, including Shopify and other technology, payment, analytics, shipping, or marketing providers, may process or store information outside Canada.

When personal information is processed outside Canada, it may be subject to the laws of the jurisdiction where it is processed or stored.

We take reasonable steps to use service providers and contractual arrangements appropriate to the nature and sensitivity of the information being processed.

9. How We Protect Personal Information

We take reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, loss, or alteration.

Security measures may include access controls, account protections, secure payment processing, and other safeguards appropriate to the sensitivity of the information.

However, no method of transmitting or storing information is completely secure, and we cannot guarantee absolute security.

10. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, complete transactions, maintain business and financial records, resolve disputes, comply with legal obligations, and enforce our agreements.

When personal information is no longer reasonably required, we take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal and business requirements.

11. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete personal information.
  • Ask questions about how we collect, use, or disclose your personal information.
  • Withdraw consent for certain uses of your personal information, subject to legal or contractual restrictions.
  • Request deletion of personal information where applicable and subject to legal requirements.
  • Opt out of promotional communications at any time.

Privacy rights vary depending on applicable law and your circumstances. We may need to verify your identity before responding to a privacy request.

12. Marketing Communications

If you have consented to receive promotional communications from us, you may unsubscribe at any time by clicking the unsubscribe link in our marketing emails or by contacting us at info@milamima.com.

Unsubscribing from marketing communications will not prevent us from sending necessary transactional or service-related communications, such as order confirmations, shipping updates, or responses to customer inquiries.

13. Children's Privacy

MilaMima.com is intended for general consumers and businesses and is not directed specifically to children.

We do not knowingly collect personal information from children where prohibited by applicable law. If you believe that a child has provided personal information to us, please contact us so that we can review the information and take appropriate action.

14. Third-Party Websites

Our website may contain links to third-party websites or services. Those websites operate independently from MilaMima and may have their own privacy policies and terms.

We are not responsible for the privacy practices, security, content, or policies of third-party websites. We encourage you to review the privacy policy of any third-party website before providing personal information.

15. Privacy Complaints and Requests

If you have a question, concern, complaint, or request regarding our handling of your personal information, please contact us using the information below.

We will review and respond to privacy inquiries in accordance with applicable law.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, services, or applicable legal requirements.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy. We encourage you to review this page periodically for the latest information.

17. Contact Us

If you have questions about this Privacy Policy, want to make a privacy request, or have a concern about how your personal information is handled, please contact us:

MilaMima Trading Ltd.
15 Wertheim Court, Suite 606
Richmond Hill, ON L4B 3H7
Canada

Email: info@milamima.com