How to Load Credit Card Paper in Terminals: A Step-by-Step Guide

Whether you’re using a Verifone, Clover, Ingenico, or Moneris payment terminal, knowing how to correctly load your credit card paper is essential for smooth transactions and clear printed receipts. Incorrect loading can cause paper jams, blank receipts, or misfeeds. Here’s a simple guide to help you replace your paper rolls quickly and correctly every time.

1. Choose the Right Paper Roll Size

Before loading, confirm your terminal’s compatible paper size. Most Canadian POS and credit card machines use 2 ¼” × 60’ (57mm × 15m) thermal paper rolls. Check your user manual or the old roll’s label if you’re unsure.

• Thermal paper: Most modern terminals use thermal rolls that don’t require ink.
• BPA-free paper: Choose BPA-free rolls for a safer and eco-friendlier option.
• Roll diameter: Ensure the roll fits your printer compartment (commonly 40mm).

2. Open the Printer Compartment

Locate the paper release latch or cover button on your terminal. Depending on the model:

• Verifone & Ingenico: Press the top latch or slide button to open the paper cover.
• Clover Mini & Moneris Go: Lift the hinged cover gently from the back.

Once open, remove any leftover paper and check that the compartment is free of debris or jammed paper bits.

3. Insert the Paper Roll in the Correct Direction

The most common mistake users make is loading the roll backwards. Remember: the thermal side must face the print head.

• Place the roll so the paper feeds from the bottom of the roll toward the terminal screen or keypad.
• Pull a few inches of paper out of the compartment to test alignment.
• If the print appears faint or blank, flip the roll over — it’s likely loaded upside down.

4. Close the Cover Securely

Gently close the printer lid and press down until it clicks. Avoid forcing the cover — misaligned paper can damage the feed mechanism.

After closing, press “Feed” or perform a test print. The paper should advance smoothly without tearing or jamming.

5. Test Your Receipt Output

Run a sample transaction or test print to confirm the text appears dark and even. If the print looks faint:

• Check that the paper is thermal-side up.
• Ensure the paper path is clear.
• Replace with a new roll if the old one has expired or been exposed to heat.

6. Pro Tips for Maintenance and Longevity

• Store rolls in a cool, dry place — heat or sunlight can fade thermal coating.
• Keep extra rolls nearby to avoid downtime during peak business hours.
• Use only quality BPA-free paper like MilaMima thermal rolls for smooth feeding and consistent print quality.

Conclusion

Loading credit card paper correctly ensures fast, jam-free printing and professional-looking receipts. With MilaMima BPA-free thermal rolls, you get perfect compatibility for Verifone, Clover, Ingenico, and Moneris terminals — ideal for busy Canadian retailers who rely on consistent performance every day. Once you know the correct roll direction and fit, paper changes take only seconds, keeping your checkout line moving smoothly.