Step-by-Step Guide: How to Install a New Thermal Paper Roll in a Moneris Terminal
Running a busy check-out counter requires efficiency, and a common bottleneck is fumbling with the receipt printer when a roll runs out. Moneris terminals are ubiquitous in Canadian retail, and knowing how to quickly change the thermal paper roll is an essential skill for any staff member.
This simple guide from MilaMima, your trusted Canadian supplier of POS paper products, will ensure you can swap out rolls in seconds, keeping your lines moving smoothly.
What You'll Need:
- A new MilaMima 2 ¼" (57mm) thermal paper roll. This is the standard size for most Moneris terminals (e.g., the Desk 3500 or Move 5000).
The Quick-Change Procedure (In 4 Easy Steps):
Step 1: Open the Printer Cover
Locate the release latch or button on the top edge of your Moneris terminal. Press it firmly. The printer cover should spring open easily. Most modern Moneris units use a simple "drop-in" mechanism.
Step 2: Remove the Old Roll
Lift out any remaining paper stub or the empty cardboard core. Ensure the paper path is clear of debris or torn bits of paper that might cause a jam later.
Step 3: Insert the New MilaMima Roll (The Right Way Up!)
This is the most critical step. Thermal paper only prints on one side—the side coated with chemicals. To ensure the receipt prints correctly, the shiny or smooth side of the paper must be facing up and rolling over the top of the roll.
Drop the new roll into the compartment, ensuring a small tail of paper extends out past the cutting edge.
Step 4: Close the Lid and Tear
Gently pull the paper tail taut and close the printer cover firmly until it clicks shut. The terminal should automatically cut the excess paper, or you can use the integrated tear bar.
You’re done! You can now run a test print to confirm everything is working correctly.
Pro Tips for Moneris Users:
- Keep Spares Handy: Always have a box of MilaMima thermal rolls under the counter. Waiting until the last roll is gone leads to unnecessary stress.
- Check for the Black Line: Many terminals will print a black line down the side of the receipt when the paper is nearly empty, signaling it's time for a change soon.
- Go BPA-Free: Protect your staff who handle receipts all day by choosing high-quality, BPA-free thermal paper from MilaMima.
A smooth operation depends on the details. Master this quick process and keep your Canadian business moving forward!
